Shipping policy

We want your SwayLiving pieces to arrive quickly and in perfect condition. If you don't find the answer to your question below, contact our team at inquiries@swayliving.com.

Do you offer free shipping?

Yes. Shipping is free on every order within the contiguous United States.

How long will delivery take?

Most in-stock orders arrive within 5–8 business days. You'll receive tracking information by email as soon as your order ships.

Large items that ship by freight carrier may take a little longer, since the carrier will contact you to schedule a delivery appointment. Delivery times are estimates and can vary with carrier volume, weather and holidays.

Where do you ship?

We currently ship within the contiguous United States. We do not ship to Hawaii, Alaska, Puerto Rico or outside the U.S.

How will my order be shipped?

Smaller items ship by parcel carrier such as FedEx or UPS. Larger pieces ship by freight carrier with threshold delivery, which means the delivery team brings your order inside the first dry area of your home, such as just inside the front door or garage. Threshold delivery does not include unpacking, assembly or removal of packaging.

Freight deliveries require a signature unless SwayLiving or the carrier approves otherwise. If an order is approved for delivery without a signature, SwayLiving is not responsible for items that are stolen or damaged after delivery.

Can I schedule my delivery?

Parcel deliveries can't be scheduled in advance. For freight deliveries, the carrier will contact you directly to arrange a delivery date once your order is on its way. Missed or rescheduled freight appointments may result in storage or redelivery fees from the carrier.

I ordered multiple items. Will they arrive together?

Not always. We ship from several distribution centers, so items in the same order may arrive separately and on different days. You'll receive tracking for each shipment.

What if an item is out of stock or on pre-order?

Pre-order items are not yet in stock and ship once they're restocked, so they take longer than the delivery times above. You can cancel a pre-order item for a full refund any time before it ships.

What if my order arrives damaged?

Please inspect your order when it arrives. If anything is damaged or defective, email photos and a short description to inquiries@swayliving.com within 30 days of delivery and we'll arrange a replacement, exchange or refund. See our Return & Refund Policy for details.

Can I pick up my order?

SwayLiving is an online-only store, so in-store pickup isn't available.